The Lowdown on

Zendesk

Providing support across channels can be complicated — but your customers don’t need to know that. Zendesk's Support Suite allows your business to have natural conversations with customers, without letting them know what’s going on behind the scenes.

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The NoCode.Tech Verdict on

Zendesk

Overall Rating
Our take
Explore our rating
Our take
How do I know which tool is right for me?

When considering a no-code tool, we always recommend taking 4 key factors into account:

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‍Ease of use. How easy is it for a non-technical person with no coding skills to use this tool to make apps? Is there a big learning curve? Can someone who has a basic grasp of Microsoft Office also get a grasp of this tool? Or does it require a lot of up-front training? This is perhaps the most important factor to consider.

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‍Flexibility. How much flexibility does this tool have in terms of what you can build? Can it handle complex decision-making behind the scenes and allow you to bring any app idea to life without any coding at all?

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We award extra points here for tools which allow you to integrate with other tools for extra functionality, or let you add your own custom code. Consider whether or not all of your desired functionality is supported by a tool before you use it.

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‍Design freedom. Does the tool give you full freedom to bring a design to life? Not all no-code tools have complete flexibility. Remember, this can be a double-edged sword. If you're not confident in your design abilities, you may wish to pick a tool with less design freedom, as often these tools will set beautiful defaults for you.

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Glide is a great example of this. You can customise the branding colours and the order of components, but Glide ensures your design stays looking like a proper app appropriate for either the iOS or Android platform.

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‍Cost-effectiveness. Simply, how affordable is this tool? Remember, this can get complex. Some tools will start with a trial while you build, but charge you to publish your app live. Other tools have specific limits, such as a certain number of records in your database or not being able to integrate other tools into your app without paying extra. As long as you can afford the lower tier plans and have a solid monetisation for your app, don't worry too much about scaling or long term costs as often you'll have income in future to supplement these.

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‍Remember: A low score in any one category does not mean the tool is bad. For example, a tool with a high ease of use, but low flexibility and design freedom could simply indicate that this tool is incredible easy to use and perfect for a beginner. It could also mean the tool is focused on being the best tool on the market for a very specific type of app, like a portal or marketplace.

Zendesk

Explainer Video

Comparison

Adalo
Glide
Airtable
Stacker
Stacker
Features
Payments
APIs
Chat
Database
Categories
Zapier
Stripe
PayPal
Email
IF Statements

Pricing options for

Zendesk

$

39

Suite Team
Includes:
An illustration of a tick, indicating a positive result or completion
1 App
  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS and live chat support
  • Help centre - SINGLE
  • Easy-to-set-up automations & workflows
  • AI-powered automated answers - UP TO 50
  • Unified agent workspace
  • Reporting and analytics - PREBUILT
  • Data and file storage - STANDARD
  • 1,000+ apps and integrations - PREBUILT
  • Robust APIs - STANDARD RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
$

65

Suite Growth
Includes:
An illustration of a tick, indicating a positive result or completion
1 App
  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS and live chat support
  • Help centre – MULTIPLE
  • Easy-to-set-up automations & workflows with additional options
  • AI-powered automated answers - UP TO 100
  • Unified agent workspace
  • Reporting and analytics – PREBUILT
  • Data and file storage – INTERMEDIATE
  • 1,000+ apps and integrations – PREBUILT & CUSTOMISED
  • Robust APIs–- ADVANCED RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customisable ticket layouts
  • Light access licences - UP TO 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content
$

79

Suite Professional
Includes:
An illustration of a tick, indicating a positive result or completion
1 App
  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS and live chat support
  • Help centre – MULTIPLE
  • Easy-to-set-up automations & workflows with additional options
  • AI-powered automated answers - UP TO 500
  • Unified agent workspace
  • Reporting and analytics - PREBUILT & CUSTOMISED
  • Data and file storage – INTERMEDIATE
  • 1,000+ apps and integrations – PREBUILT & CUSTOMISED
  • Robust APIs–- ADVANCED RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customisable ticket layouts
  • Light access licences - UP TO 100
  • Service Level Agreement (SLA) management
  • Multilingual support and content
  • Conversation routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customisable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web